FAQ
❓ Frequently Asked Questions – Auto Kit Expert
🛒 Orders & Payments
Q: Can I pay with my credit or debit card?
A: Yes! We accept all major credit and debit cards, including Visa, Mastercard, American Express, and more.
Q: Is my payment secure?
A: Absolutely. All transactions are 100% secure and encrypted with SSL. Your data is safe with us.
Q: Can I cancel or change my order after placing it?
A: If your order hasn’t been shipped yet, contact us at info.autokitexpert@gmail.com and we’ll do our best to assist you.
🚚 Shipping & Delivery
Q: Do you ship worldwide?
A: Yes, we offer free worldwide shipping on all orders.
Q: How long does shipping take?
A: Depending on your location:
Europe & UK: 5–8 business days
USA & Canada: 7–10 business days
Other countries: 7–12 business days
(Usually everywhere in 5-7 working days)
Q: How can I track my order?
A: You’ll receive a tracking number by email once your order ships.
👉 You can track it on our Track Your Order page.
Q: My package hasn't arrived — what should I do?
A: First, check the tracking info. If it’s delayed or unclear, contact us and we’ll investigate immediately.
📦 Returns & Refunds
Q: What’s your return policy?
A: You have 30 days from delivery to request a return or refund.
Q: How do I start a return?
A: Email us at info.autokitexpert@gmail.com with your order number and reason for return. We’ll guide you through the steps.
Q: Do I have to pay for return shipping?
A: In most cases, return shipping costs are the customer’s responsibility unless the item is faulty or incorrect.
Q: When will I receive my refund?
A: Refunds are processed within 3–5 business days after we receive the returned item.
⚙️ Product Information
Q: Are your products compatible with all cars?
A: Most of our accessories are designed to be universally compatible, but check each product page for specific info.
Q: Is the HUD speedometer compatible with my car?
A: The HUD works with most vehicles that have an OBD2 port. If you're unsure, email us and we'll help you confirm.
Q: Do I need tools to install these products?
A: No tools are needed for most products — they are designed for quick and easy installation.
Q: Are your products tested before shipping?
A: Yes, we only sell products that are tested and approved for performance and safety.
🧾 Invoices & Warranty
Q: Can I get an invoice for my order?
A: Yes. Just email us your request at info.autokitexpert@gmail.com and we’ll send it to you.
Q: Do your products come with a warranty?
A: All our products come with a 30-day satisfaction guarantee. Some items may have extended warranties — check individual product pages.
💬 Customer Service
Q: In which languages can I contact you?
A: Our support team speaks: 🇮🇹 Italian, 🇬🇧 English, 🇷🇴 Romanian, 🇪🇸 Spanish, 🇩🇪 German, 🇫🇷 French, 🇵🇹 Portuguese
Q: How can I contact you?
A:
📧 Email: info.autokitexpert@gmail.com
📱 WhatsApp: +39 328 080 6464 |
We typically respond in immediatelly
